1. Information We Collect

Information You Provide

• Full name
• Email address
• Phone or WhatsApp number
• Nationality
• Travel dates
• Number of travelers
• Safari preferences
• Accommodation preferences
• Special requests (dietary requirements, accessibility needs, celebrations)
• Passport information (only when necessary for bookings)
• Emergency contact information
• Any information you voluntarily provide through contact forms or email

Booking Information

If you make a reservation, we may collect information necessary to organize your trip, including traveler details, flight information, hotel preferences, travel insurance information (if provided), and payment confirmation details.

Important: We do not store your complete credit or debit card information. Payments are processed securely through trusted third-party payment providers.

Automatically Collected Information

We may automatically collect your IP address, browser type, device type, operating system, pages visited, time spent on pages, referring websites, general location information, cookies, and analytics data.

2. How We Use Your Information

We use your information to respond to inquiries, prepare safari quotations, manage bookings, arrange accommodation and activities, communicate travel updates, provide customer support, improve our services, prevent fraud, comply with legal obligations, and send marketing communications where you have opted in.

3. Legal Basis for Processing

Where applicable, we process personal information based on your consent, performance of a contract, legal obligations, and our legitimate interests.

4. How We Share Your Information

We may share your information with hotels, lodges, national parks, airlines, transport providers, safari guides, payment processors, insurance providers, and government authorities where legally required.

We never sell or rent your personal information.

5. Cookies

We use cookies to improve website functionality, remember preferences, and understand website performance. You may disable cookies through your browser settings.

6. Analytics

We may use analytics services such as Google Analytics to better understand website usage and improve user experience.

7. Marketing Communications

If you subscribe to our newsletter, we may send promotional offers, travel inspiration, and company updates. You can unsubscribe at any time.

8. Data Security

We implement reasonable technical and organizational measures including SSL encryption, secure servers, access controls, and monitoring to protect your information.

9. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and improve our services.

10. Your Rights

You may have the right to access, correct, delete, restrict processing, object to processing, withdraw consent, and request a copy of your personal information, subject to applicable law.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Children's Privacy

Our services are not directed to children under 18 except where information is provided by a parent or guardian for family travel bookings.

13. International Data Transfers

Your information may be transferred internationally where necessary to provide our travel services. We take reasonable steps to protect your information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.